Ticketing & Customer Service Executive

Job Description

Fly from Pakistan is looking for a motivated, responsible, and customer-focused individual to join our team as a Ticketing & Customer Service Executive.

Key Responsibilities

Handle customer inquiries regarding domestic and international flight tickets.

Assist customers with flight searches, fare quotations, bookings, and ticket issuance.

Provide information about airlines, baggage allowances, travel dates, and ticket conditions.

Respond to customer inquiries through telephone, WhatsApp, email, and other communication channels.

Assist customers with ticket changes, cancellations, and related queries.

Maintain accurate booking records and customer information.

Deliver professional customer service and build positive relationships with clients.

Basic Requirements

Minimum Intermediate qualification; a Bachelor's degree will be preferred.

Good communication and interpersonal skills.

Basic computer skills and familiarity with email, WhatsApp, and Microsoft Office.

Strong customer service skills and a professional attitude.

Ability to work responsibly, manage multiple inquiries, and meet deadlines.

Previous experience in airline ticketing or a travel agency will be an advantage.

Knowledge of GDS systems, such as Sabre or Amadeus, will be an added advantage.


Interested and serious candidates are invited to send their CV to:

Email: mqasimlawyer@gmail.com